eTermin Interface in Webex

Webex is a platform for video and audio conferences, collaboration, chats and webinars on mobile devices, desktops, phones and room-systems. With the Webex to eTermin interface, links to Webex meetings can automatically be created when appointments are booked.

Connect eTermin to Webex

Log in to your eTermin Account by going to https://www.etermin.net/interface and scroll down to the Webex tile and click on Settings.

Then click on the button Activate the interface and on Connect to Webex meetings afterwards.

You will be forwarded to the login screen if you weren’t logged in to Webex yet. Please enter and confirm your user information. Afterwards you will get a confirmation that eTermin and Webex are now connected.

Setup Webex meetings

If you want to provide all the bookable services by using Webex please go to Company > Settings > Communication to select Webex meeting as the Location for online booked appointments.

You can also choose a different location for every service if you only want to provide some services via Webex, and others in a different location. Please go to Company > Services > Service you want to provide via Webex > Service-specific settings and choose Webex meeting as the Location for online booked appointments:

A different Webex link will now be created with every successful booking. It will appear in the summary of the booking on the online scheduling page, in the confirmation e-mail as well as in the location field when the booker saves the appointment to their calendar using the .ics file.

You need to add the placeholder LOCATION in the confirmation e-mail by going to Company > Settings > E-mail/SMS templates > Confirmation e-mail so that the Webex link can automatically be sent. I would recommend that you use the option Different appointment confirmation text per service so that the location only appears when a service provided by using Webex is booked.

Webex meetings (Meeting Links) without using the Webex interface (Multiple occupancy)

If you want to use Webex for webinars or other services where multiple participants can join simultaneously you need to assign a Webex link to every service once. To do this please go to Company > Services > Service you want to edit > Service-specific settings and choose Other place as the Location for online booked services. A new field will appear where you can enter the Webex link.

Afterwards you can hold your meetings as usual, your customers will automatically get the link to the meeting.