Obtaining Customer Ratings automatically

You can get feedback on the appointment held from your customers or patients by e-mail.

Request customer feedback via email

To enable this option, go to Company > Settings > Communication and enable Request customer feedback via email in this step.

Feedback text in the email

The feedback text in the email can be configured under Company > Settings > Email / SMS templates.

Comment on a review

A comment on a review can be left under Reporting > Ratings.

Configuration of the feedback page

All feedback texts for the online booking page can be changed under Schedulinge Page > Settings > Default texts:

Manually request customer feedback

If you want to get feedback from your customers about an appointment afterwards, you can use the dashboard to send your customer the feedback e-mail. Click on the appointment in question and the associated pop-up window will open. There you open the Communication section and select  "Appointment feedback" for Manual e-mail sending. Finally, click the "Send" button.

Alternatively, you can send your customer the feedback link if your customer does not have an appointment in eTermin:
https://www.etermin.net/YOURBOOKINGPAGE?mode=1&appid=general

Replace YOURBOOKINGPAGE with the URL you entered under Scheduling Page > Settings > General.

Integrate the reviews on the booking page

To display the received reviews on your eTermin booking page, go to Scheduling Page > Settings > General and activate the "Customer Ratings" option. You can then also set whether ratings should only be displayed from a certain number of stars.

Integrate the reviews on your website

We offer you two options for displaying the reviews you receive from your customers via eTermin on your website.

1. You can embed a direct link on your website that opens a widget to your reviews.
Under Scheduling Page > Website Integration you will find the direct link to the widget under Ratings overview.

On your website, for example, this will look like this:

2. Under Scheduling Page > Website Integration > Ratings list you will find the direct link for embedding in your website, which displays all the ratings you have received directly on your website.

Note: Please note that only reviews from customers who have consented to publication will be displayed.

You can also display the ratings you receive via eTermin on Proven Expert. You can find out how to set this up here.

If you have any questions, please contact us.