Can I use a different Location for every Service?

It is possible to configure a different location for every service. You can choose the following options as the location for appointments that are booked online: the address of your company, the address of the customer, a different location you can specify, a phone call, and also different types of online meetings.

If you would like to configure Zoom Meeting as a location, please refer to the help article here.

1. Set Different Appointment Locations
2. Create a Selection of Meeting Locations

Set Different Appointment Locations

The location you specify for each service will also be included in the calendar entry for the appointment confirmation.

You can specify the location for each service as follows:

Go to Company > Services > [Click Edit next to the desired service] > Service-Specific Settings > Location for Online Appointments.

By default, the “Global Setting” is enabled. You can configure this under Company > Settings > Communication > Location for Online Appointments, and it applies to the entire account. If you select a location different from the “Global Setting” for individual services, that setting takes precedence.

Create a Selection for the Appointment Location

If you want to allow a customer to select the appointment location, it’s best to create a category for this under Company > Services.

You can name this category, for example, “How should the appointment take place?” We also recommend disabling the option "Selection is optional (no entry has to be selected)". This ensures that a customer is required to specify how the appointment will take place. Save your changes.

Next, go to the “Services” tab and create a new service. Enter one of the available options as the service name—in our case, “Appointment by Phone.” The appointment duration must be set to 0 here, since the selection of the appointment location should not affect the appointment duration.

In the “Service-Specific Settings” tab, set the respective appointment location as described. Finally, save the service. Repeat these steps for the other offerings. Afterward, the customer can decide where the appointment should take place.

You can use the same approach when dealing with different branches.

Please refer to this help article to learn more on how to configure eTermin for different branch offices.

If you would like to configure certain services on specific workdays for different branch offices, you can find an article for the setup here.

Should you need help with the setup, feel free to contact us.