You have the option of automatically sending appointment reminders and appointment confirmations by SMS and/or email. Two different times can be set for sending appointment reminders.
The first appointment reminder 24 hours before the appointment by email and SMS
The second appointment reminder 1 hour before the appointment via SMS
You can find this setting in the menu item Company > Settings > Communication.
You also have the option of sending a predefined text message to your customers and patients directly from the appointment calendar. For example, after completion of a repair in the bicycle shop or after the arrival of an ordered product.
More information can be found here.
Appointment Confirmations (Content)
If you go to Company > Settings > E-mail / SMS templates, you have the possibility to configure the content of your e-mail and SMS templates.
Here you can define the e-mail appointment confirmation text for each calendar.
The advantage of this function is that you can send an individual appointment confirmation for each calendar. For example, Lisa Test (therapist) wants to send different content to her appointment booker than Simon Test (masseur).
However, you can also define the e-mail appointment confirmation text for each service. This function offers ideal conditions for you to be able to create your own appointment confirmation for each service you offer.
Note: We recommend that you copy the standard text before activating the "Different appointment confirmation text per calendar" or "Different appointment confirmation text per service" option so that you can then paste it into the empty input field of the different text and edit it individually.
In addition, it is important that a subject is entered in the different text before the template can be saved.
SMS Confirmations and Reminders
You can also customize the content of the SMS appointment confirmations and reminders here as desired:
Similar to the e-mail appointment confirmations for each service, you can also create and automatically send SMS appointment confirmations for a specific service under Company > Services > Service [Edit] > Service-specific settings.
Should you have any further questions or need help with the configuration, please contact us.